FAQ's

"Why prefer Aruba Homes over hotels?"

"Unlike hotels, serviced apartments are very spacious, comfortable and much less expensive."

"Q. What is the difference between a Hotel and a Serviced apartment?"

"A. Serviced apartments offers spacious, fully furnished, beautifully decorated apartments, much larger than hotel rooms (even extended stay hotel rooms), featuring a genuine homely residential character."

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"Here is a list of Frequently Asked Questions (FAQ) that will give you a much better understanding of our workings, to ensure a simpler, hassle-free and transparent process of renting your service apartments in Thane. Please feel free to contact our Sales Team for any queries or clarifications."

"What is the difference between a hotel and a serviced apartment?"

" Serviced apartments offers spacious, fully furnished, beautifully decorated apartments, much larger than hotel rooms (even extended stay hotel rooms), featuring a genuine (more home-like) residential character. All apartments usually feature a complete kitchen, and have separate dining, living and sleeping areas. They will also have a fully automatic Washing Machine, Iron & Ironing Board, Digital TV and Wireless Internet."

"What is included in the rate?"

" Rentals include daily housekeeping, linen changes, Water, Cooking Gas, 24 Hour Wi-Fi Internet, Tata Sky, Power Backup and all flat/society maintenance. All apartments are fully furnished and equipped with cooking utensils and crockery to cater for the maximum occupancy of the apartment."

" How do I make a booking?"

" It is just as easy as booking a hotel! You can give us a call or email us via reservationsthane@arubahomesindia.com All bookings will be confirmed only after paying the reservation amount (100% of rental). Within 24 hours of the reservation amount being received by us, you will receive confirmation of your booking and your arrival information pack via email."

"Is it possible to request an extra bed?"

" Extra beds can be provided subject to the size of apartment and there being sufficient space. These are charged seprately. Please advise reservations at the time of booking."

"Are towels and bed linen provided?"

" Our rates include bed linen and towels and these are changed on a ater 3 days basis."

"What happens if something goes wrong whilst I am staying in the apartment?"

"On the confirmation email we provide you with a 24 hour emergency telephone number to call in case you have any problems with your apartment. Simply call and we will endeavour to deal with the issue in a fast and efficient manner. "

" Can I view your serviced apartments prior to making a reservation?"

" Yes, subject to availability. If you are staying in the apartment for an extended period of time we would strongly suggest you do this, so you can familiarize yourself not only with the apartment but the local area and facilities. Please contact our reservations team to arrange a viewing."

"How much do I pay to make the booking?"

"To secure a booking, we require 100% of rental payment. This rental payment can be made via Debit/Credit Cards, Cash, Bank Transfer, Cheques (in INR drawn on an Indian bank account)."

" What are the terms of cancellation?"

"If, for any reason you need to cancel the booking - please notify us immediately by email or phone. 48 hours before check in or there will be a cancellation fee of one night and also on no show"

"Can I pay for my serviced apartment on departure?"

"No. A part of the Payment is required at the time of booking and prior to check-in. Unlike hotels, few serviced apartment buildings have a manned reception or the facility to take payment at the time of check-in. At the time of booking you will be asked for full payment of 100% of rental unless otherwise agreed."

"What methods of payment do you accept?"

"All major debit/credit cards are accepted. We also accept Cash and Cheques drawn on Indian Bank Accounts as well as Bank Transfers."

" Is there a minimum stay requirement?"

"We offers serviced apartments for stays of one night, one week, one month or even a year."

"What is the check in and check out procedure?"

"Check-in Time is after 3pm Check-out Time is before 12Noon In the event you arrive early in the morning we recommend you book from the previous night so you can go directly to your apartment on arrival."

"Is Wi-Fi broadband Internet service provided?"

" Yes, Wi-Fi broadband is available in all apartments and is included in the rate."